If there is any attachment in the email it will be fetched by the Create event window and will be attached to the Add attachment field. The details in the email will get populated in the appropriate fields for you to create a ticket with ease. You can open the email with your Zoho Desk ewidget open. You can also create tickets from an email using the Create ticket option.
Assign the ticket to a person by entering their name or choosing from the drop-down list in the Ticket Owner field, Add an attachment related to the ticket from your desktop and click Create. 
Fill in all the necessary details in their respective fields. Click on the Zoho desk e-widget icon on the right pane or the eWidget icon on the bottom-right corner of your mailbox and select Zoho Desk from the app menu. You can directly create and assign a ticket from the Zoho Desk eWidget in Zoho Mail which will automatically be synced and reflected in Zoho Desk. For example, if you had created the Status parameter ‘Follow up’ in Zoho Desk, it will be listed as a parameter under Status in the filter menu of the Unassigned tasks section. This makes it easier to identify and assign the tickets to the respective support team members. The Unassigned tickets are listed under this section and can be filtered according to the predefined set of Status or Channel parameters you’ve set in Zoho Desk. You can use the filters to view the tickets based on status and/ or channel. You can choose the department from which you want to view the open tickets by using the drop-down at the top of the ewidget window. This section displays all the open tickets assigned to you in that specific portal and lets you comment on them. You can also comment on the tickets to communicate internally with your support staff and assign the unassigned tickets through the eWidget. 
You will have options to open, view, edit, search, create, and access the tickets in that specific portal. Click on the Zoho desk e-widget icon on the right pane or the eWidget icon on the bottom-right corner of your mailbox and select Zoho Desk from the app menu. Zoho Desk will be listed in the app menu in eWidget.Īfter setting up, follow these steps to use the Zoho Desk integration in eWidget:. Choose a portal from the drop-down to finish setting up. You need to set up the Zoho Desk integration in Zoho Mail to use it from eWidget. This integration enables you to view the information on the tickets assigned to you in eWidget as you read the corresponding emails. You can create, assign, search, and view your tickets from Zoho Desk in eWidget. #Zendesk inbox app software
Zoho Desk is an online context-aware help desk software that aids your support technicians in managing the tickets assigned to them.
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